Privacy Policy

1. Information We Collect

We collect information to provide and improve our services. This includes:

• Order information: name, billing and shipping addresses, email, phone number, products purchased, order notes.
• Payment information: limited payment details processed through third‑party processors (e.g., last 4 digits and authorization status). Full card data is handled by our payment partners and not stored on our servers.
• Account information: username, password (hashed), past orders, wishlist.
• Support information: messages you send to customer service, attachments, and related metadata.
• Device and usage information: IP address, browser type, device identifiers, pages viewed, referring/exit pages, and timestamps.
• Cookies and tracking data: identifiers that help us remember your preferences, keep your cart, and understand site performance.
• Marketing preferences: your opt‑in/opt‑out choices for email or other communications.
• User‑generated content: reviews, ratings, questions, and responses.

2. How We Use Your Information

• To process and fulfill orders, including shipping, returns, and customer support.
• To personalize your experience (e.g., saved cart, wishlist, size preferences).
• To communicate about orders, product updates, and promotions (with your consent where required).
• To maintain, analyze, and improve the Site’s performance, security, and features.
• To detect, prevent, and address fraud, abuse, or policy violations.
• To comply with legal obligations and enforce our terms and policies.

3. How We Share Information

We may share your information with:

• Payment processors and gateways (e.g., Visa, Mastercard, PayPal) to securely process payments.
• Fraud prevention and security partners to protect transactions.
• Shipping and logistics providers to deliver your order and handle returns.
• Analytics and performance tools to understand site usage and improve our services.
• Marketing and email service providers to send permitted communications.
• Professional advisors and legal authorities, if required by law or to protect our rights.
• Successors in interest in the event of a merger, acquisition, or asset transfer.

We do not sell your personal information for money. We may share limited information for advertising or analytics purposes, which could be considered a “sale” or “sharing” under certain US state privacy laws. See “Do Not Sell or Share My Personal Information.”

4. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, keep items in your cart, and measure performance. You can manage cookies through your browser settings and via our cookie preferences tool.

• Essential cookies: required for core site features (e.g., cart, checkout, security).
• Performance cookies: help us understand site usage and improve the experience.
• Functional cookies: remember preferences such as language and display settings.
• Advertising cookies: personalize ads and measure ad performance.

5. Advertising and Analytics

We may work with analytics and advertising partners to better understand how our Site is used and to deliver relevant marketing. These partners may set cookies or use similar technologies to collect information about your activities over time and across different websites or apps.

You can opt out of certain interest‑based advertising via industry sites such as the NAI or DAA, and by adjusting your browser or device settings. Choices are browser/device‑specific.

6. Data Retention and Security

We retain personal information only as long as necessary for the purposes described in this Policy (for example, to fulfill orders, meet legal/accounting requirements, or resolve disputes). We use technical and organizational measures to protect your data; however, no method of transmission or storage is completely secure.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Receive a portable copy of certain information.
• Object to or restrict certain processing, including targeted advertising.
• Withdraw consent where processing is based on consent.
• Appeal our response if we deny your request (where applicable).

To exercise your rights, contact us at [email protected]. We may need to verify your identity before fulfilling a request.

Marketing communications: You can unsubscribe using the link in our emails or by contacting us. You will still receive transactional messages about your orders.

8. Do Not Sell or Share My Personal Information

Some US state laws define “sale” or “sharing” to include certain data disclosures for advertising and analytics. To opt out, use the Cookie Preferences tool or email us with the subject “Do Not Sell or Share” at [email protected]. If you use a browser with a recognized opt‑out preference signal (e.g., GPC), we will honor it where required.

Authorized agents may submit requests on behalf of consumers where permitted by law.

9. International Data Transfers

We operate in the United States. If you access the Site from outside the US, your information may be transferred to, stored, and processed in the US or other countries. Where required, we implement appropriate safeguards for cross‑border transfers.

10. Children’s Privacy

Our Site is not intended for children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. The “Last updated” date shows the most recent revision. Material changes will be highlighted on this page.

12. Contact Us