Overview
Returns are accepted on eligible items within 14 days of delivery to your shipping address in the United States. Items must be in original condition: unworn, unwashed, with all tags and accessories attached, and in original packaging. For safety and hygiene, certain categories are final sale (see exclusions below).
Eligibility & Condition
- Items must be new, unused, unwashed, and free of odors, stains, pet hair, or marks.
- All original tags, stickers, and branded packaging must be included.
- Footwear (if applicable) must include the original box in resellable condition.
- Proof of purchase is required (order number and matching email address).
Non‑returnable items
- Limited releases, collaborations, and “final sale” marked products
- Underwear, socks, face coverings, and similar hygiene items
- Gift cards and digital products
- Customized or made-to-order items
- Items with removed tags, signs of wear, washing, or alterations
Return window & exchanges
You may request a return or exchange within 14 days from the date the carrier marks your order as delivered. Exchange requests depend on stock availability at the time we receive your return.
If your exchange item is out of stock, we will process a refund for the returned item according to the refund rules below.
Refunds
- Approved refunds are issued to the original payment method only.
- Once your return is delivered and inspected, please allow 3–5 business days for processing. Your bank or card issuer may take an additional 3–7 business days to post the credit.
- Original shipping fees are non‑refundable unless the return is due to our error or a defective item.
Return shipping
- For customer‑choice returns (wrong size, changed mind), the customer is responsible for return shipping.
- If we sent a defective, damaged, or incorrect item, we will provide a prepaid label or reimburse reasonable return shipping after review.
- We are not responsible for returns lost in transit. We recommend using a trackable service and keeping your receipt.
Damaged, defective, or incorrect items
Contact us within 7 days of delivery if your item arrives damaged, defective, or not as described. Please include your order number and clear photos of the issue and packaging.
We will prioritize a replacement or provide a prepaid return label for a refund if a replacement is unavailable.
Order changes & cancellations
- We start processing orders quickly. If you need to cancel or edit an order, contact us immediately at [email protected]. We cannot guarantee changes after the order is confirmed.
- Refused or undeliverable packages returned to us will be refunded minus original shipping, return shipping, and any carrier fees.
Limited drops & final sale
Due to the limited nature of certain releases, items marked as “Final Sale” at checkout are not eligible for return or exchange. Please consult size charts and product descriptions carefully before purchasing limited releases.
How to start a return
- Prepare your order number and the email used at checkout.
- Email our team at [email protected] with the subject “Return Request.” Include item(s), reason, and photos if applicable.
- We’ll confirm eligibility and send instructions. If approved, ship your item back using a trackable service within 7 days of approval.
- Once received and inspected, we’ll process your exchange or refund and notify you via email.
Returns sent without authorization may be refused or significantly delayed.
Packaging your return
- Place items in their original polybag or box (if provided), then in an outer shipping box or mailer.
- Remove or cover old labels and barcodes if reusing packaging.
- Include the RMA/authorization number if we provide one.
International orders
At this time, our standard returns process is available for U.S. orders only. If you placed an international order, contact our team for assistance and options.
Holiday & gifts
During the holiday period, we may extend the return window for purchases made in November–December. Any extended dates will be announced on this page and at checkout.
Quick FAQ
Can I return sale items?
Sale items are eligible unless marked “Final Sale.” Final Sale items cannot be returned or exchanged.
Do you offer free returns?
We cover return shipping for defective or incorrect items. For other reasons (fit, change of mind), return shipping is paid by the customer.
When will I receive my refund?
Most refunds post 3–5 business days after inspection, but your bank may require 3–7 additional business days.
Can I exchange for a different size?
Yes, if the item is eligible and in stock when your return arrives. Otherwise, we’ll refund your original item per policy.